Tuc Rail

ICT Consultant

• daily management, coaching and motivation of IT Service Desk
• coordination and monitoring of the IT staff responsible for the operational implementation
• project management / project coordination
     roll out design related software
     roll out new PCs, ...
• updating documentation, procedures and best practices
• optimize and expand existing systems and tools
• monitoring the quality of services provided, to optimize and tune to the needs of the business (SLAs, surveys, ...)